Tag
resident services
The Latest
The FSS Program Was Expanded Beyond Public Housing Authorities—Here’s How It’s Going
In 2018, the Family Self-Sufficiency Program was expanded to privately owned properties receiving project-based rental assistance. Here's a look at how early adopters have used the program to support residents, and the lessons they learned along the way.
Search & Filter Within this Topic
filter by Content Type
filter by Date Range
search by Keyword
Fannie Mae’s Financing Initiative Encourages Healthier Design, Stronger Resident Services
“I am so excited that Fannie decided to do this … For the first time, there has been recognition by a capital funder that the services that are provided matter.”
Vy Le—A Resident Services Manager in Washington State
Vy Le’s perseverance as an immigrant, unbeknownst to her, was preparation for a later fight to remove barriers for others facing similar challenges.
Trauma-Informed Practices Help Deliver Better Care to Clients and Staff
Poverty, violence, and racism can fuel toxic stress. It’s critical that organizations respond with trauma-informed care. Here’s how.
Is the Pandemic Improving Affordable Housing Asset Management?
Resident services has long been the first to be cut in hard times—but for some housing providers that may be changing.