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resident services

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multifamily buildings

The FSS Program Was Expanded Beyond Public Housing Authorities—Here’s How It’s Going

In 2018, the Family Self-Sufficiency Program was expanded to privately owned properties receiving project-based rental assistance. Here's a look at how early adopters have used the program to support residents, and the lessons they learned along the way.

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Health

Fannie Mae’s Financing Initiative Encourages Healthier Design, Stronger Resident Services

“I am so excited that Fannie decided to do this … For the first time, there has been recognition by a capital funder that the services that are provided matter.”

Housing Advocacy

Vy Le—A Resident Services Manager in Washington State

Vy Le’s perseverance as an immigrant, unbeknownst to her, was preparation for a later fight to remove barriers for others facing similar challenges.

Health

Trauma-Informed Practices Help Deliver Better Care to Clients and Staff

Poverty, violence, and racism can fuel toxic stress. It’s critical that organizations respond with trauma-informed care. Here’s how.

North Minneapolis tenants pose together with their fists in the air during a barbecue
Eviction

Looking Back: Good Outcomes for Affordable Housing on Transit Land, Tenants Facing Eviction, and More

In our next installment, we take a look at some positive outcomes—what happened with affordable housing on transit-owned land, cooperative agency work in Massachusetts that helped at-risk people, and the Minneapolis tenants who were facing eviction after court wins against their landlord.

Community Development Field

Is the Pandemic Improving Affordable Housing Asset Management?

Resident services has long been the first to be cut in hard times—but for some housing providers that may be changing.

public school facade
Communities

Shelter Shorts, The Week in Community Development—Dec. 14

News from—and affecting—the community development world. This week: Corporate tax breaks at schools expense, social services shame, power grabs post-midterms, hospitals and communities, NYC residents speak out about Amazon, more.

Health

The Next Step in Supportive Housing

With the passage of the Affordable Care Act, individual-focused healthy lifestyles—regardless of socioeconomic status—became an increased topic of discussion. Along with clear correlations between health and housing, there is greater […]

A smiling African-American man in a baseball cap sits at a table in a social lounge type room with other people in the background.
Health

Keeping Seniors Healthy by Fostering Connections and Community

For high needs seniors with chronic illnesses, health is not merely—or even mostly—a matter for medical professionals.