Tag: resident services

Fannie Mae’s Financing Initiative Encourages Healthier Design, Stronger Resident Services

“I am so excited that Fannie decided to do this … For the first time, there has been recognition by a capital funder that the services that are provided matter.”

Vy Le—A Resident Services Manager in Washington State

Vy Le’s perseverance as an immigrant, unbeknownst to her, was preparation for a later fight to remove barriers for others facing similar challenges.

Trauma-Informed Practices Help Deliver Better Care to Clients and Staff

Poverty, violence, and racism can fuel toxic stress. It's critical that organizations respond with trauma-informed care. Here's how.

Is the Pandemic Improving Affordable Housing Asset Management?

Resident services has long been the first to be cut in hard times—but for some housing providers that may be changing.

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