Vice President of Property Operations

    Capitol Hill Housing
    March 6, 2019


    Compensation: $115,000 to $125,000


    Please click here to see our brochure


    Benefits: Capitol Hill Housing offers a rich benefits package which includes a fully compensated sabbatical program, robust health coverage, significant PTO, flexible scheduling and a focus on work-life balance.




    The primary responsibility of the Vice President of Property Operations is to ensure that all residents have a safe, clean, well-managed and affordable home while operating each building at maximum efficiency.  Additionally, CHH is committed to creating opportunities for residents to succeed.  Ensuring the long-term stewardship of the portfolio and being recognized as one of the premier owners and operators of affordable housing nationally, are two of our guiding principles. The Vice President of Property Operations (VPPO) is an organization leader who has primary responsibility over all aspects of property operations including Core Property Management Services, Resident Services, and Facilities Management.  The VPPO is responsible for a portfolio of 51 properties (1,605 units) including over 2,200 residents and the direct supervision of the Associate Director of Property Management, Director of Facilities and Resident Services Manager and oversight of about 40 full-time staff.


    The VPPO reports directly to the CEO and serves as a member of the Executive Team providing broad organizational leadership beyond their direct responsibilities.  As a member of the Executive Team, the VPPO interacts with the board and board committees and works closely with the CEO, Senior Vice President & Deputy Director, the VP of Finance, VP of Asset Management and VP of Advancement and External Affairs.  The VPPO is a leader within the community and the affordable housing industry.  The successful candidate will be an articulate and persuasive communicator, analytical decision-maker, and technically advanced affordable housing professional with property management and real estate leadership experience.  We seek a leader who will ensure efficient business operations, tight resource management, and effective delivery of housing to our residents through a focus on resident and customer experience. 




    We are intentional in our hiring processes, seeing it as a chance to interrupt the cycle of racial and economic injustice that limits communities from accessing employment, building skills and investing in their own leadership development. We prioritize applicants who have firsthand experience in navigating the many systems that our residents face which impede their opportunities for success, as majority low-income, LGBTQ, and people of color.


    Capitol Hill Housing maintains a welcoming and inclusive environment and culture.




    Resident Experience: CHH is committed to providing resident-centered affordable housing. We are committed to building vibrant and engaged communities and believe that CHH residents are partners in this goal. We work to provide opportunities for residents to connect with life-affirming resources to establish a platform for housing stability and resiliency.


    Affirmative Marketing: CHH voluntarily participates in affirmative marketing to help people who might otherwise be unlikely to apply for housing 1) know about open units, 2) feel welcome to apply and 3) have the opportunity to rent.   CHH applied this tool during the lease-up of Liberty Bank Building to great success.  The new VPPO will be responsible for broadening this program of marketing to the full pipeline and ongoing leasing.


    Green Portfolio: CHH is committed to owning and operating the greenest affordable portfolio in the Northwest.  Our portfolio sustainability approach includes committing to HUD Better Building Challenge, Seattle’s 2030 District requirements for water and energy efficiency, and our Healthy Homes Guidelines.

    Real Estate Development:  The VPPO and Property Operations team work closely with Real Estate Development to ensure that new and rehabbed buildings meet our management and operational requirements. We currently have over 1,000 units in our pipeline. 




    Property Operations Leadership


    • Provide leadership and direction for all Property Operations staff.
    • Manage and supervise the Associate Director of Property Management, the Resident Services Manager, and the Director of Facilities.
    • Oversee in collaboration with Human Resources and department leadership the recruitment, hiring, training and development of all Property Operations staff.
    • Evaluate and recommend improvements in and implement internal systems to improve efficiency, improve resident experience and provide staff with effective tools to accomplish their tasks.
    • Work with your team to create and maintain policies and procedures to facilitate operations of the department.
    • Oversee timely and accurate reporting to leadership as outlined by Asset Management and Finance.
    • Represent CHH regarding property operations policies and actions externally.
    • Maintain relationships with key regulatory and funding partners like the Seattle Office of Housing, HUD, WSHFC, the WA Department of Commerce and banks.


    Core Property Management


    • Ensure that our properties operate efficiently with particular focus on low vacancy, rapid unit turns, and timely collection of receivables and any other measurements established by the Asset Management and Finance teams.
    • Ensure active, compliant, and affirmative leasing activities to ensure that properties are maximally occupied.
    • Ensure a culture of rapid and transparent communications in Property Operations, between departments, with residents, and external stakeholders.
    • Ensure the timely preparation of annual property budgets as prescribed by Finance and ensure that ongoing operations conform to budget.
    • Ensure that all operational, fiscal, and tenant related compliance obligations required by HUD, WSHFC, Seattle Office of Housing, Washington State Department of Commerce, King County and any and all other regulatory agency with whom CHH has a compliance obligation, are monitored and met to the highest levels.
    • Collaborate and support Real Estate Development during new construction and rehabs advising in design functionality, determination of project scope, lease-up, resident management, and temporary relocations. Work to ensure smooth transition from development to operations.
    • Working closely with Asset Management and the CEO manage all commercial tenants including customer experience, AR, and leasing.
    • Oversee and manage CHH’s wholly owned, third party real estate management firm, CH Real Estate Management Services LLC.


    Customer Experience and Resident Services


    • Ensure the highest standards of resident and customer experience throughout our portfolio.
    • Foster an organization-wide culture that priorities customer/resident experience and promotes healthy resident communities.
    • Foster communications with the Resident Services team to ensure that our communities are healthy, well-managed, and that all resident and customer issues are handled systematically and in a dignified manner.
    • Support the Resident services team to ensure their work is prioritized throughout the organization.
    • Support the development of Resident Services programs in order to enhance quality of life and build community throughout the portfolio.
    • Maintenance and Facilities
    • Ensure the highest possible standard of building conditions and facilities management.
    • Ensure that repairs at all facilities are carried out rapidly, courteously and to the highest standards practicable.
    • Maintain a system of managing, tracking and reporting maintenance work.
    • Ensure a system for emergency maintenance and repairs.
    • Ensure that all products and materials conform to our sustainability and health guidelines.
    • Working with Asset Management and Sustainability manage the portfolio to annual energy, water and waste efficiency targets.


    Organizational Leadership and Administrative


    • Report to the CEO. Attend weekly supervisory meetings, report on the progress of work, and collaborate with the CEO on key decisions.
    • Serve as a member of the Executive Team and participate in organizational decision making.
    • Prepare and submit weekly reports to the CEO and monthly reports to the CEO and Executive Team.
    • At the direction of the CEO attend Board meetings and report to a Board committee.
    • Think critically through the lens of racism and intersections with poverty. Know core principals of antiracism and ground those principles in everyday work.




    The successful candidate will:

    • Possess the experience to best connect with and support the learning and advancement of people of color and other diverse communities.
    • Have a significant background in property management either in the market rate or affordable realms, with both hands-on experience and broader leadership experience.
    • Have high level written and verbal communication skills, presentation skills and the ability to create consensus and “bring people along”.
    • Be highly ethical and compassionate.
    • Demonstrate a history of leadership both formal and informal, and across teams.
    • Be an acute analyzer and problem solver.
    • Have strong organizational and managerial skills with attention to detail.


    Preferred Qualifications:


    • Master’s degree in real estate, business administration, finance, law or other relevant discipline.
    • 10 to 15 years’ experience in property management, real estate, asset management, affordable housing, LIHTC, HUD, etc.
    • Washington State Managing Broker License.
    • Understanding of Landlord/Tenant laws.
    • Understanding of affordable housing financing sources and regulatory agreements.
    • Strong Excel, Word, Boston Post/Yardi, and other computer skills.
    • Must be willing and able to undertake some travel.


    Organization Overview




    CHH owns, operates and manages 51 multifamily affordable rental properties comprising 1,605 apartments and 111,000 square feet of commercial rental space (35 commercial tenants).   12th Ave Arts our flagship property and home to our central offices is an example of the kind of community real estate development we are recognized for and for which we won a 2014 ULI Global Award for Excellence.  More than 2,200 people call our properties home.  We operate a mix of preservation, new construction, Section 8, 4% and 9% LIHTC, and unregulated properties.  Although the preponderance of our portfolio is located in downtown Seattle and the close-in neighborhoods of Capitol Hill and the Central District we operate citywide and outside the city limits as well.




    CHH is a public development authority chartered by the City of Seattle and governed by a 15-member board of directors, three nominated by the Mayor of Seattle. The agency has leadership roles in industry groups such as the Housing Development Consortium, the Affordable Housing Management Association, the Washington Low Income Housing Alliance, and nationally through the Housing Partnership Network.  Our leadership team participates in shaping public policy that will impact our real estate interests and city for decades to come. We are active in the Capitol Hill neighborhood and throughout the city on issues of TOD and community development.    Our staff is routinely asked to serve on advisory groups, panels and on the boards of affiliated organizations.


    Our history of partnership and collaboration with our peers has advanced the missions of multiple organizations, allowing us to increase the stock of affordable housing in our city, expand services and shape housing policy. 




    Capitol Hill Housing was founded in 1976 by local residents responding to housing stock deterioration and economic disinvestment.  In our first five years, we implemented a number of programs aimed at stabilizing the Capitol Hill community including a home-improvement loan program, home-sharing for seniors, tool bank, and other community development activities.


    After 1982, our focus shifted to the preservation and development of affordable multifamily apartments, to community development activities, and to sustainable operations as an affordable real estate development enterprise. Our community development work focuses on preservation, sustainability and thriving commercial districts. CHH is leading stakeholders in building a community vision for Capitol Hill, prioritizing affordable housing, outstanding architecture, walkability, affordable commercial space, and room for arts and culture.  We’re proud to develop buildings in a community context and provide affordable homes that strengthen the neighborhoods we live in.