Resident Services Coordinator
Established in 1974, DHIC, Inc. is the Research Triangle area's leader in affordable housing development, maintaining an emphasis on innovation, quality, attractive design, and green features at our properties, nearly all of which target residents earning 80% or less of AMI. DHIC has constructed, acquired and/or rehabilitated 2,923 affordable rental units in 45 different locations in eight counties in North Carolina, and has created more than 350 new homeownership units in Wake County. Together, these projects leveraged $245 million in direct investment from both the private and public sectors. In addition to numerous design, community service, and management recognitions we have received, DHIC is consistently rated as an “Exemplary” member of the NeighborWorks® America national network of non-profit community developers. DHIC is also a member of the Housing Partnership Network. Learn more about DHIC at www.dhic.org.
DHIC’s Community Services Program
DHIC’s community services program aims to enhance the quality of life and long-term stability and success of seniors, families, and people with special needs living in DHIC communities. Working in partnership with social service providers, public agencies, and property management staff, we focus our limited resources in four core service areas:
- Youth Programs, including after-school programs, events for young people, and tutoring.
- Community Building, including resident organizing, public safety programming, civic engagement and special events, such as NeighborWorks Week celebrations.
- Health and Financial Wellness, including health screenings and financial capability training and in selected communities, smoking cessation programming.
- Positive Senior Well-Being, including wellness programs in high-utilization areas, service coordination, recreational and educational programming, and social activities, all directed at maximizing independent living options for residents of our communities.
About the Position
The Resident Services Coordinator (RSC) develops and maintains supportive, professional relationships with DHIC’s residents, property management team, and service coordinators to better understand the daily lives, needs and goals of residents in family, senior and supportive housing communities. The RSC identifies, assesses, selects, develops, and maintains referral partnerships with community services resources in all counties in which DHIC has properties. The goal is to effectively coordinate service resources that match resident and DHIC goals, specifically as related to the four core service areas noted above.
This is not a direct service position, although from time to time the RSC may develop or implement educational or direct service programming directly based on skills, particular situations, specialized opportunities, and locality. This position encourages but does not directly pursue programming with a primary social or recreational purpose.
This position reports directly to the Manager of Resident Services who collaborates with the Vice President of Resource Development and Partnerships to coordinate the goals and objectives for the entire Resident Services team. The position requires strong relationships and coordination with asset management and real estate development staff. The position requires some evening and weekend availability for events, meetings, and conferences.
Key responsibilities include but on an annual basis may not be limited to:
Service Partnerships and Evaluation
- Regularly analyze the types, frequency, and other characteristics of services that residents use and need to inform annual program planning.
- Establish and maintain positive relationships with community agencies and service providers to achieve these goals, and do so in all relevant counties, via MOU and other means.
- Develop annual program targets; track and measure against identified benchmarks; use data to modify programming as needed; and report to management and the board as needed. Goal-setting and evaluation requires a collaborative approach with service agencies and property managers.
- Work with service providers and/or property managers to develop and ensure compliance in evaluation/data expectations and methodology.
- Annually evaluate service agreements, provide feedback to partners, and determine modifications and changes as needed.
- Develop and disseminate resource directories for residents based on population category (families, seniors, special populations)
- On occasion, sponsor educational events which may include topics relating to health care, life skills, social service resources, etc.
- Assist with recruitment and management of volunteers or corporate volunteer opportunities as appropriate opportunities arise.
- Develop policies for and encourage the formation of Resident Associations within DHIC properties, and assist these groups to develop resident-led programming to improve quality of life, safety, and a positive social environment for residents.
- Work with other DHIC staff to develop and execute DHIC’s annual NeighborWorks® Week celebration and coordinate resident participation in the NeighborWorks® America Community Leadership Initiative.
- Serve as owner’s ombudsman between residents and property managers when other efforts by residents and managers fail, or when fair housing or other high-conflict concerns may be present.
- Work closely with property management to assist tenants to maintain residency when in jeopardy.
- Connect residents to DHIC’s homebuyer education and financial capability programs.
- Educate residents about recycling, smoke-free living and other property-specific features that both benefit residents and assist DHIC and property management companies to reduce costs or maintain a high quality of life.
- Provide written and oral reports to management and the DHIC board as needed.
- Assist with or manage resident services reporting to funders and investors, including NeighborWorks® America.
- Participate in annual business planning and three-year strategic planning processes.
- Assist with and/or take the lead on relevant grant proposals/fundraising.
- Participate in NeighborWorks® America training and other professional development opportunities
- Participate in budget preparation and tracking for community services programming, in partnership with other DHIC staff.
Preferred Qualifications and Skills
- Minimum Bachelor of Social Work or degree in Psychology or Counseling or a similar field.
- Minimum three years of experience in social service delivery with an elderly, youth and/or family population. Achievement of an MSW can be substituted for two years of experience.
- Demonstrated working knowledge of human and social services and other resources in the Triangle region of NC and/or other counties served by DHIC.
- Ability to communicate with many different people, including children, parents, educators, funders, partners, senior management and volunteers.
- Ability to multi-task, work to deadline.
- Basic knowledge of qualitative and quantitative evaluation techniques in social service delivery.
- Demonstrated ability to advocate, organize, problem-solve and provide results.
- Self-motivated yet strong team player.
- Supervisory experience may be necessary in some situations.
- Proficient use of MS Office Suite: Word, Excel, PPT and Outlook (Access optional)
Certificates, Licenses, Registration
Valid North Carolina driver’s license
This position is expected to maintain regular hours of work which will be a combination of working in a normal office environment at the DHIC administrative office in downtown Raleigh and remote work, including work-from-home and meeting outside the office at properties and coordinating events at other locations. The employee is expected to meet the physical demands to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Armstrong McGuire & Associates, based in Raleigh, NC, is conducting this search in partnership with DHIC. To apply, click on the link to the position profile at ArmstrongMcGuire.com/apply. You will see instructions for uploading a cover letter, resume, salary requirements, and professional references. Please provide all requested information to be considered; failure to do so may remove you from the process. In case of any technical problems, contact firstname.lastname@example.org. No phone calls, please, and no applications will be accepted by email or directly from third-party posting sites (LinkedIn, Indeed, etc.).