POSITION ANNOUNCEMENT: Homeownership Counselor
LOCATED IN: Raleigh, North Carolina
Established in 1974, DHIC, Inc. is dedicated to strengthening neighborhoods and families in the Research Triangle area of North Carolina. DHIC develops high-quality and attractive rental apartments and homeownership opportunities for families, seniors, and other individuals with modest or very limited incomes. DHIC’s Homeownership Center offers comprehensive homebuyer education, counseling and access to down-payment assistance programs for first-time homebuyers and those who want to better manage their resources and stay in the home they have.
DHIC is the Research Triangle area's leader in affordable housing development, maintaining an emphasis on innovation, quality, attractive design, and green features at our properties. DHIC has constructed, acquired and/or rehabilitated 2,200 affordable rental units in 37 different locations in eight counties in North Carolina, and has built more than 350 new homes for first time homebuyers in Wake County. DHIC has received numerous design, community service, and management awards and is consistently rated as an “Exemplary” member of the NeighborWorks® America national network of non-profit community developers. DHIC is also a member of the Housing Partnership Network.
DHIC is governed by a 15-person Board of Directors, with an 18.5 FTE-member staff and an operating budget of $3.1 million. The work of DHIC is funded through earned income and public and private support.
To learn more, visit DHIC’s website at www.dhic.org.
THE OPPORTUNITY & NATURE OF WORK
The Homeownership Counselor (HOC) provides the full range of services that DHIC offers in its Homeownership Center to families seeking to purchase their first home. This work involves conducting homebuyer education and counseling services. The Homeownership Counselor may also conduct lending functions such as processing, underwriting, and packaging. Work will also involve administering the scheduling, customer tracking, filing, and reporting and follow-up systems.
DHIC is following pandemic protocols designed to minimize risk to its staff and clients. Initial training for the HOC position will be conducted virtually, with the goal for the Homeownership Counselor to maintain regular hours at the DHIC Homeownership Center at 450 E. Davie Street, Raleigh NC when conditions allow. This position also requires work on some Saturdays to conduct educational workshops. Periodically, at the time it is deemed safe, the Homeownership Counselor is expected to meet outside the office and coordinate events at other locations. The HOC is expected to meet the physical demands to perform the essential functions of this job.
The Homeownership Counselor will join a team of competent, committed, and high-producing professionals. The Homeownership Counselor reports directly to the Homeownership Center Director.
The successful candidate will be a self-starting professional who is excited by DHIC’s mission. Key responsibilities of the Homeownership Counselor include (but at any given time may not be limited to):
- Help facilitate group homebuyer education workshops (up to 15 Saturdays per year).
- Provide initial intake and follow-up individual counseling sessions including budget and credit counseling for families working to obtain homeownership.
- Provide counseling and support for customers throughout the financing process, loan closing, and post-occupancy.
- Assist as needed with scheduling, customer tracking, filing, reporting, and other follow-up items.
- Assist in community outreach efforts. Identify opportunities geared towards the Latino population.
- Participate in weekend and/or evening outreach events.
- Maintain DHIC relationships with lenders, realtors, city and county officials, and other DHIC partners.
- Periodically attend closings or other meetings with clients outside the office.
- Assist in other counseling or administrative duties as needed.
The Homeownership Counselor will be required to obtain the HUD Counseling Certification within 6 months of hire date.
SKILLS, QUALIFICATIONS, AND ATTRIBUTES OF THE HOMEOWNERSHIP COUNSELOR
The Homeownership Counselor must demonstrate a firm commitment to and passion for DHIC’s mission and vision. In addition, the individual should possess the following attributes, skills, and qualifications:
- Housing counseling experience or three or more years of experience in mortgage loan origination, processing, and underwriting of both conventional and government loan programs. Related experience will be considered.
- Degree from a four-year college or an equivalent combination of education and work experience.
- Ability to work closely with lenders, city officials, other non-profit housing providers, and a wide range of social and human service providers.
- Ability, demeanor, and passion to work with citizens of widely divergent backgrounds in attaining the common objective of homeownership.
- Excellent interpersonal communication and public presentation skills.
- Excellent writing and verbal skills.
- HUD Housing Counselor Certification highly desired.
- Bilingual capability (English and Spanish) highly desired.
- Proficiency in Microsoft Office products.
- Valid North Carolina Driver’s License.
Armstrong McGuire & Associates, based in Raleigh, NC, is conducting this search in partnership with DHIC’s senior leadership team. To apply, click on the DHIC Homeownership Counselor link at ArmstrongMcGuire.com/apply. You will see instructions for uploading a cover letter, resume, salary requirements, and professional references. Please provide all requested information to be considered; failure to do so will remove you from the process. In case of any technical problems, contact email@example.com. No phone calls, please, and no applications will be accepted by email or directly from third-party posting sites.
Salary is commensurate with the requirements of the position. Benefits include medical, dental, vision, life, and long-term disability insurance; flexible spending plan/health savings account/health reimbursement account; 403(b) retirement plan; accrued vacation and sick time; 11 paid holidays; sabbatical leave (after 5 years full-time employment); and training and continuing education.
DHIC actively seeks a diverse pool of candidates. DHIC is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.